When a customer sells or consigns an item to us, a prepaid shipping label with full insurance will be provided to the client.
When the item needs to be returned (for reasons, such as counterfeit or condition not as described), we will charge a $25 handling fee and the actual cost of the shipping label (if requested).
Domestic Shipment (Within United States): Free Shipping
International Shipment: Please contact us before you place an order.
Order usually ships the next business day. We will use USPS priority mails for all shipments. Direct Signature and Insurance will be added to the shipments.
*We recommend that you use a forwarding company as they will be able to assist you when it comes to custom issue.
In case of a return, customers have 3 days beginning the date of delivery to submit a return request to us. If the customers submit a return request within 3 days of delivery date, we will issue a refund after we receive the item back to the original payment method.
Our company do not accept return request after 3 day of delivery. Please also note that the customer is responsible for the $25 restocking fee and the actual cost of the return shipping label (if requested). when the customer make a return request. We will refund the amount back to the customer after taking off the $25 handling fee and the actual cost of the return shipping label (if requested). We will send a shipping label (if requested) via email to the customer to send the item back, or you may ship your return or exchange via any other shipping method of your choice to the address indicated below. However, should you choose not to use the label provided to you and ship via your own carrier, NYC Fashion Revival cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
Please make sure the tag is intact when you send the item back. Once the tag is removed, we will not accept the return.
*Please make sure the tag is intact when you (the customer) send the item back. Once the tag is removed, we will not accept the return.
On certain items that states "no return is accepted," are not allowed any returns regardless of reasons. No exception.
Please email us at email@example.com if you would like to make a return request. Please make sure to include your order number and the reason you are making the return.
*No return is accepted if your order is international. No exception.
Authentication result will be delivered via email. There will be no shipping or return for the service.